The Chat Volume And Staffing Calculator Best Practices Guide allows contact center managers to enter known data to estimate the amount of chat activity your site will generate. Web site traffic, phone volume, call abandon rates and other daily activities can be entered on this spreadsheet. We’ve applied our knowledge and experience of how much of these contact points generally move to Chat and allow you to estimate the number of agents needed once Chat goes live. Staffing for Chat is simplified with this calculator and includes variables you might not know to consider—for example, agents can handle more than one chat session at a time. We’ve also built in our estimates of Chat abandon rates.

Download the Chat Volume And Staffing Calculator.

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