Sykes

The primary industries served include:

• Financial services
• Insurance
• Telecommunications
• Healthcare
• Information technology
• Media
• Energy
• Hospitality

More than 12,000 ICT Group employees at over 40 contact centers in the United States, Canada, Europe, Australia, Mexico, the Caribbean, and the Philippines support domestic and multinational corporations and institutions.

Benefits Of Sykes Group’s Outsourced Contact Center Services

Sykes' diversified suite of CRM solutions, combined with value-added focus and flexible near-shore and offshore contact center operations, provides clients with optimal scalability and choice.

In addition to fully outsourced contact centers, Sykes Group offers a full suite of CRM technology solutions for use by clients at their own in-house facilities, or on a co-sourced basis in conjunction with ICT's fully compatible web-enabled customer contact centers.

Sykes Global InteractiveSM provides clients with the latest interactive voice response (IVR) and advanced speech recognition solutions for "smart" automated customer self-service that's both scalable and cost-efficient.

Solutions include:

• Sales Campaigns
• Help Desk
• Customer Care
• Market Research
• Contact Center Consulting
• IVR