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Web Experience
Web Self-Service

Web Self-Service

Quick, Easy, Consistent. Help Customers Help Themselves.

Web Self-Service portal enables visitors to find answers themselves online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trend. Reduce abandonment. Lower support costs. Increase efficiencies. That’s as gratifying to your business as your customers. Check out our other web experiences.

Client Success: See how RightNow helped O.co's customer service rankings soar.
Slideshow: See how you can reduce email and phone incidents with Web Self-Service.
Data Sheet: Web Self-Service delivers superior customer experiences without increasing costs.
Pricing: Learn about solution pricing.

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Web Self-Service Benefits

Over-Deliver On Customer Expectations

Business Challenges

Increasing number of calls into the contact center is driving up costs
Call length is increasing, frustrating customers, and costly
Contact center budget is being reduced
High customer self-service abandonment rate
Need to increase self-service and call deflection rate

Features

Optimized for Smartphones and other intelligent devices
Guided assistance for trouble-shooting
Self-learning with Intelligent Knowledge Base
Allows public search engines such as Google and Yahoo to spider your public knowledge base
Display relevant knowledge where and when customers have questions

Benefits

Provide consumer access to consistent and relevant answers
Reduce customer support costs
Seamlessly transition customers to assisted channels such as chat or phone
Benefit from rapid deployment and proven ROI
Increase self-service

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