Web Experience Breakdown
Deliver Great Customer Experiences
Intent Guide
When consumers navigate company websites, they have a specific purpose (intent) in mind. But most website experiences miss the mark with unclear click paths and irrelevant information. Make it easy. Guide them directly to what they need. Better experience. Increased sales.
Web Self-Service
Help your customers help themselves with our web self-service solution. Empower customers to get efficient, accurate and complete online support from any device.
Mobile
Mobile is arguably the next customer experience frontier. Offer them an optimized and consistant experience over any web enabled device, from smartphones to game consoles, tablets, GPS systems or kiosks.
Chat
Our chat software can bridge the gap between web self-service and phone based interactions. It provides a way to engage a customer or prospect before they abandon a purchase or when they have problems solving their own customer service issues.
Co-Browse
Visitors who can’t find what they need quickly and easily on your website probably won’t stick around. Even with a great web self-service implementation, some visitors will still require agent based assistance to get through a purchase or find the right information. Here's how to help.
Email Management
When customers send an email, they expect a quick and meaningful response. As long as it’s done right, email communication is an effective way for organizations to engage with customers, answer questions, and resolve issues. Transform disruptive volumes into interaction opportunities.
Resources
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Web Experience With British Telecom And Big Fish Games
British Telecom and Big Fish Games uses RightNow Web Experience to empower customers online.
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