From Our Client
Testimonials
“RightNow has proven that it is dedicated to ensuring BT meets its customer commitment goals. RightNow is working with us to ensure we get the most from its customer service solutions and is flexing the product to meet our customer requirements. We are confident that we will be able to offer a superb customer experience to our customers, keeping us ahead of the competition.”
- Senior Business Director, British Telecom
Solution Benefits
Over-Deliver On Customer Expectations- Provide robust self-service tools through branded service portal
- Dynamically rank answers based on actions and feedback
- Route subscriber emails through knowledge base answers
- Transition customers seamlessly to assisted channels
- Single agent desktop interactions for chat, mobile, social
- Senses customer emotion for appropriate responses
- Workflow and contextual workspace streamline processes
- Easy to learn/easy to use
- Agent knowledge base
- Support outsourcers, blended agents and at-home agents
- Increase customer self-service up to 97%
- Reduce inbound email by 30 – 70%
- Reduce inbound calls by 10 – 30%
- Improve agent productivity by up to 20%
- Intercept customer complaints from the social sphere
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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