From Our Client
Testimonials
“With RightNow, we are able to provide knowledgeable, friendly support quickly and consistently, resolving customer issues as well as proactively communicating to improve their experience.”
- Claudia Lowman, General Manager, Consumer Customer Support, RealNetworks
Solution Benefits
Over-Deliver On Customer Expectations- Increasing customer satisfaction by greater than 10 pts
- Customers resolve their own issues with self-help tools
- Single view of customer from cross-channel interactions
- Increase understanding through live chat and co-browse
- Reduce inbound email by 30 – 70%
- Reduce inbound calls by 10 – 30%
- Improve agent productivity by up to 20%
- Intercept customers complaints from the social sphere
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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