Social Experience Breakdown
Deliver Great Customer Experiences
CX For Facebook
RightNow CX for Facebook enables a truly differentiating Facebook experience – one that increases your credibility and customer loyalty by delivering on your brand promise through support and engagement.
Support Community
RightNow Support Community enables you to build a thriving support network around your brand, connecting consumers, partners and employees to share their experiences and resolve issues faster and at a lower cost.
Innovation Community
As often as not, your customers will have the best insights into product improvements and potential new markets. Give them a forum to share and collaborate, and they’ll respond enthusiastically with insights and ideas.
Cloud Monitor
Make it easy for your support agents to participate in the social web, turning relevant conversations into opportunities for brand building, customer satisfaction and sales.
Resources
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Social Revolution At Summit 2010
Social visionaries share their thoughts on tapping social networks to deliver better customer experiences.
Note to Partners