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Engage

Engage

Right Message, Right Person, Right Time

The new generation of consumers has come to expect a great customer experience when they interact with brands. Through closed-loop marketing and integrated analytics, RightNow Engage enhances the customer experience by leveraging a business toolset that delivers proactive, highly personalized communications, while providing brands with real-time actionable insights to build loyalty and drive revenue.

Client Success: Nikon achieved a three-year ROI of more than 3,200% with RightNow.
Video: RightNow Engage offers customer insights and enables proactive customer communications.
Pricing: Learn about solution pricing.

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Engage Breakdown

Deliver Great Customer Experiences

Marketing

Create proactive, relevant communications based on complete knowledge of the customer and their history.

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Feedback

Capture actionable voice of the customer insights across channels.

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Service

Contact and account management across channels and across the three experiences of Web, Social, and Contact Center.

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Sales

Through support of multiple sales methodologies, RightNow Sales embeds end-to-end sales automation processes throughout the customer lifecycle.

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Analytics

RightNow Analytics provides real-time, actionable insight that enables timely, informed, and effective business decisions.

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Enterprise Analytics

Enterprise Analytics augments our real-time operational reporting with advanced data warehouse and business intelligence capabilities designed to put the past into context, understand the present, and forecast the future.

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Next Steps

A Great Customer Experience Starts Here

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Want To See How RightNow CX Works With Your Brand?
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