From Our Client
Testimonials
"RightNow is a powerful and highly adaptable technology that Nikon has been able to leverage on a global basis to sustain top line growth, ensure ongoing customer loyalty, boost productivity and drive down costs. This has clearly been a great investment for us."
- David Dentry, GM Customer Relations, Nikon
Solution Benefits
Over-Deliver On Customer Expectations- Supports indirect and direct sales
- Help consumers pick your products over competitors’
- Help social shoppers find and buy your products
- Leverage community knowledge for support and product ideas
- Drive product sales via segmented email communications
- Tap into customer enthusiasm for ideation and innovation
- Deliver support in 33 languages with one solution
- Provide product information, robust self-service tools
- Collect customer feedback, immediate action on negative responses
- Intercept customer complaints from the social sphere
- Support outsourced and in-house customer service agents
- Easily resolve customer inquiries
- Reduce inbound email by 30 - 70%
- Reduce inbound calls by 10 - 30%
- Improve agent productivity by up to 20%
- Reduce agent training time in support of seasonal spikes
Client Success
Deliver Great Customer Experiences 8 MILLION CUSTOMERS SERVED DAILYResources
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