This Is Serious Business

And We've Got You Covered

Mission-critical delivery means you can’t afford to have security an afterthought. Risk mitigation starts with peace-of-mind security and industry compliance certifications help validate the necessary check points for achieving those requirements.

The RightNow CX Platform has security built into its DNA, with more compliance certification that any other customer service cloud platform: DIACAP, NIST, PCI -DSS / PCI-SSC, HIPAA, SAS 70 / SSAE 16, and FISMA.

RightNow takes a layered and cross-disciplinary approach to security encompassing physical, server, network, storage and backup, application, and procedural security levels.

  • Corporate Security Officer and dedicated Security Team
  • Intrusion Detection
    • All systems monitored 24x7
    • Network intrusion detection across all data centers
  • Security Auditing
    • Daily external vulnerability assessments using Qualys
    • Quarterly security audits by Digital Defense Inc
    • Remote administration encrypted and controlled
    • Application design ensure data separation and security
    • Auditable access and transaction logging
  • Secured Access
    • Remote administration encrypted and controlled
    • Secure, encrypted access provided to customers
    • Administration authentication and logging

RightNow provides industry-specific cloud offerings based on your unique security requirements:

Features

  • Proven, consistent track record of high availability
  • Multi-tenancy, multi-version architecture
  • Flexible Cloud Services Agreement
  • Mini-cloud design – shared nothing
  • Horizontal and vertical elastic capacity
  • 5 Leading global datacenters
  • Monitoring Redundancy
  • Performance management
  • Operational visibility
  • Certified disaster recovery (DR)
  • Hot and cold standby
  • Load balancing across PODs
  • Real-time DB, system and data redundancy
  • Real-time recovery point objective (RPO)
  • Additional offsite remote data backups
  • A Guaranteed SLAs backup by service credits
  • 24x7x365 staffed NOC’s
  • Continuous service level management
  • Incident response
  • Change control management
  • Pod isolation
  • Dedicated security staff
  • Daily vulnerability assessments
  • Network intrusion detection
  • Third party quarterly security audits
  • Secure, encrypted access
  • Remote encrypted administration
  • Auditable access and transaction logging
  • Biometric scanning
  • Bomb and penetration resistant facilities
  • Government Cloud for DoD
  • Government Cloud
  • PCI Certified Cloud

Compliance Standards

  • DIACAP – Department of Defense Information Assurance Certification and Accreditation Process - Air Force (Total Force), AFFSC, and ARPC
  • NIST – National Institute of Standards and Technology - DHS FEMA, Dept of Education, GSA, Ask Census, and VA
  • PCI -DSS / PCI-SSC – Payment Card Industry Security Standards Council is a Worldwide information security standard defined by the Payment Card Industry Security Standards Council
  • HIPAA – The Health Insurance Portability and Accountability Act (HIPAA) of 1996
  • SAS 70 - Statement on Auditing Standards No. 70: Service Organizations
  • SSAE 16 - Statements on Standards for Attestation Engagements (new SAS 70)
  • FISMA - Federal Information Security Management Act of 2002

 

Resources

Next Steps

A Great Customer Experience Starts Here

  • Do You Have Questions?

    Call
    1-866-630-7669
    Email
    Chat
    Chat Now
    Help

  • Want To See How RightNow CX Works With Your Brand?

  • Like To See An Example Of RightNow CX In Action?


All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.