Essential Tools
Providing Compelling Customer ExperiencesEfficient Knowledge Authoring is the ability to seamlessly produce rich and comprehensive information that is needed. Consistent and relevant knowledge provides your organization the ability to scale its subject matter expertise and service delivery.
The RightNow Knowledge Foundation’s Knowledge Authoring provides the essential tools for delivering rich compelling knowledge interactions and customer experiences.
Features
- Intelligent Gap Analysis
- Simple Authoring
- WYSIWG Editing
- Rich Media Answers
- File Attachments & Linking
- Content Versioning
- Multi-Level Categorization
- Permission Based Publishing
- Community Authoring
- Web Self-Service Publishing
- Localization Support
- Knowledge-Centered Support (KCS) Verification V4
Resources
Next Steps
A Great Customer Experience Starts Here-
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