Business Challenges

In a rapidly changing business environment, you need to empower business users with the ability to create queries and reports themselves, so they can quickly adapt to unique and dynamic business conditions and make the right decision. Challenges to achieving these goals include:

  • Disparate systems and data sources
  • Inability to report on data over long time periods
  • Traditional Business Intelligence (BI) systems are costly and time consuming to deploy and maintain
  • BI systems are complex and difficult to use
  • Insufficient organizational resources to provide the reporting needed

Solution

With RightNow Analytics Designer, you can easily create custom analyses targeted to your organization’s unique needs, create role-based dashboards and reports from scratch, or modify pre-built analyses to gain deep actionable insight.

Analytics Designer Breakdown

  • Enterprise integration: Easily incorporate data across RightNow CX and external data across the enterprise
  • Intuitive interface enables business users to ask sophisticated business questions and get real-time answers without calling IT
  • Single, consolidated solution platform with managed services: no need to purchase, deploy and manage traditional BI solution components separately
  • Extensive library of pre-configured metrics and pre-mapped data warehouse fields for rapid deployment

Enable Business Users To Make Better And Quicker Decisions

RightNow Analytics Designer facilitates easy, flexible ad-hoc reporting and advanced analytics

  • Empower business user with easy, flexible ad-hoc reporting
  • Expedite and simplify deployment, ease administration, and reduce costs
  • Deliver rapid time-to-value
  • Gain advanced business insight
  • Spot and act upon key trends

Next Steps

A Great Customer Experience Starts Here

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