Break Free With The Cloud Challenge

Enterprise cloud vendors have fallen short on what the cloud can really deliver. Because what it can deliver is a vastly improved business engagement model. You can, and you should, expect flexibility from your cloud vendor.  Brutal negotiations, contract lock-ins, inflexible relationships and shelfware should be a thing of the past.

RightNow Cloud Services Agreement

The RightNow Cloud Services Agreement (CSA) is the industry’s first transparent, flexible contract that enables clients to take full advantage of the cloud. We’re changing the way software is purchased by providing the unique ability to flex usage up or down, leverage monthly “rollover” usage to address seasonal peaks, and offering annual ‘termination for convenience’ to hold us accountable for delivering business results. All of these benefits and more are standard, so there’s no need to suffer through months of brutal negotiations before you start getting results.

Download the Cloud Challenge and ask your vendor if they can check every box.

Our belief in this model is so strong, that we are challenging all cloud vendors to provide the same level of service and flexibility to their clients. To help the industry adopt this best practice, and to give clients a tool to keep cloud vendors honest, we have made examples of our RightNow Cloud Services Agreement and Order Form publicly available for all to use.

We’re also challenging buyers to demand this level of service from their vendors. Use the RightNow CSA and Order Form as examples of how they can, and should purchase solutions from cloud vendors.

Next Steps: Answer The Challenge

• Cloud Vendors: Deliver the promise of SaaS to your clients by adopting a CSA and posting it publicly on your website. Please let us know when you do, we’d love to highlight your customer commitment on our Customer Experience blog.
• Cloud Buyers: Download the Cloud Challenge and ask your vendor if they can check every box. Or, contact us if you like to talk about the RightNow solution.
• Software Professionals: Join the next wave of the SaaS revolution! If your current employer just doesn’t get it, join one that does. At RightNow we are always hiring great people across the globe and we’d love to hear from you.

Additional Resources

• Share your thoughts on the Customer Experience blog
• Learn about RightNow CX, the customer experience suite
• Read the press release RightNow Reinvents Cloud Vendor-Client Engagements with Cloud Services Agreement
• Read the press release RightNow Calls Out Enterprise Software Industry with “Cloud Challenge”
• Download an example RightNow Cloud Services Agreement
• Read the Altimeter Research Report Customer Bill of Rights: Software-As-A-Service
• Download an example Order Form