From Our Client
Testimonials
"Adopting RightNow’s technology has helped the 23 branch facilities and seven camps in the Twin Cities area become more efficient, improve consistency with regard to policy and procedures, and aid in providing improved customer interactions."
- Katie Krause, Call Center Supervisor, YMCA of Metropolitan Minneapolis and Greater St. Paul
A Deeper Look
How They Achieved Success
- Improved management between 30 YMCA facilities in Minneapolis and St. Paul
- Implemented call tracking system
- Improved customer service for YMCA members and participants
- Achieved targeted SLAs with customers while monitoring staff performance
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