From Our Client
Testimonials
“The project with RightNow has helped us understand that service is not about thinking for your customers; it is about listening to what they want. RightNow sits at the heart of our customer support business.”
- Theo Buiting, Online Operations Manager, Online Service Unit, Vodafone
A Deeper Look
How They Achieved Success
- 79% customer self service rate, even as overall contact volumes doubled
- Agents, given more time to focus on complex issues, drive first call resolution rate to 90%
- Volume handled by the contact center has fallen from 28 to 17%
Resources
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