From Our Client
Testimonials
“One thing we didn’t realize when we first started on the RightNow journey was its flexibility. RightNow gives you so much capability; it’s just a question of how you choose to use it.”
- Amanda O’Donnell, Head of Customer Experience, Virgin Mobile Australia
A Deeper Look
How They Achieved Success
- Replaced eight legacy systems with a single source for all customer-facing and internal customer service queries
- Accessible 24/7 web self-service
- 21% reduction in inbound email
- Engaging online help that incorporates multimedia
Resources
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