From Our Client
Testimonials
“We are very happy with RightNow; our team wouldn’t want to go back to the old way of working. RightNow is intuitive, and we can administrate it ourselves. Work is better organized, and Virgin Media employees have a better experience.”
- Zoe Howgill, Customer Service Delivery Manager, Virgin Media
A Deeper Look
How They Achieved Success
- More than 1,000 calls and 3,000 emails are logged, tracked, and analyzed each week
- First-call resolution climbed to 87% through integration with employee database
- Employee self-service receives 4,000 hits per week as staff find answers
- Feedback loop helps Virgin Media improve employee experience
Resources
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