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Higher Education
University of Houston

University of Houston reaps 1,117% ROI with RightNow-based “Ask Shasta.”

Business Goals

Reduce a near-overwhelming volume of phone calls and emails
Deliver quality information to students and prospective students online
Ensure the information given to people is accurate and up-to-date regardless of how they contact the university or who responds to their question

About University of Houston

UH is the most diverse research university in the country, and stands at the forefront of education, research, and service with more than 35,000 students.

Visit UH’s Website »
Visit UH’s Support Site »
Download Full UH Case Study »

From Our Client

Testimonials

“RightNow has had a major impact on the quality of experience we are providing to all of our constituencies. It has also allowed us to achieve significant cost savings during a period when such savings have been essential to our survival.”

- Betty Roberts, Associate Vice President of Technology Support Services, University of Houston

A Deeper Look

How They Achieved Success

1,117% annual ROI through workload reductions
Consistent, accurate information available across all communication channels
Subject-matter experts freed from having to field repetitive phone calls

RightNow CX
In Action

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