Products

Solutions

Financial Services	Gaming / Entertainment	Government	Consumer Electronics / Hardware	Higher Education
Non-Profit	Retail / Consumer Goods	Software / Online Services	Travel / Leisure	Telecommunications

Community

Customers

Developers

Partners

Support

Idea Lab

Events
CX Experts

Company

About

Commitment

Community Giving

Careers

News Center

Investor Relations

With RightNow, Ubisoft wins with superior customer care.

Business Goals

Increase the web self-service rate; make sure FAQs are available to provide quick solutions
Build the Ubisoft brand to drive growth
Minimize service-and-support costs
Be responsive to customer needs and preferences with multi-channel strategy

About Ubisoft

Ubisoft is a leading international developer, publisher, and distributor of interactive entertainment products. Today, it is the third-largest independent publisher in both North America and Europe.

Visit Ubisoft’s Website »
Visit Ubisoft’s Support Site »
Download Full Ubisoft Case Study »

From Our Client

Testimonials

“Our partnership with RightNow has enabled us to re-create how we think about customer care so we can help our customers have the best possible gaming experience.”

- Jacqui Lennon, EMEA Live Consumer Manager, Ubisoft

A Deeper Look

How They Achieved Success

95% web self-service rate
7% decrease in phone calls in the last year due to shift to webmail
First-call resolution rate of 77% in European call center
5,000,000 unique site visitors each month supported by a dedicated team of multi-lingual customer service reps
Global collaboration to build relevant answers in the knowledge base

RightNow CX
In Action

Web Experience

Contact Center Experience

Dynamic Agent Desktop

Engage

Resources

Next Steps

A Great Customer Experience Starts Here

Do You Have Questions?

Call

1-866-630-7669

Email

Send Sales an Email

Chat

Chat Now

Chat Now

Help

Contact Support

Want To See How RightNow CX Works With Your Brand?
- Inquire About a Pilot
Like To See An Example Of RightNow CX In Action?
- Request a Demo

All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.