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  • TomTom

Tom Tom Logo

With a passion for good navigation, TomTom maps out better service for its customers.

Business Goals

  • Deliver great support across all communication channels
  • Gain visibility into customer issues in order to respond to needs
  • Optimize efficiency to keep costs from growing as fast as the business

About TomTom

TomTom is the world’s leading supplier of location and navigation products and services. The company is focused on providing all drivers with the world’s best navigation experience.

 

Visit TomTom’s Website »  
Visit TomTom’s Support Site » 
Download Full TomTom Case Study »

 

From Our Client

Testimonials

“One of the keys to success in this market is to make things as simple for the customer as possible. By making it so easy to find answers on our website, RightNow fits perfectly into the overall TomTom customer experience. ”

- Roy van Keulen, General Manager of Support, TomTom

A Deeper Look

How They Achieved Success

  • 24-hour web self-service handles more than 2 million customer questions each month
  • Reduced phone and email workloads with improved customer experience
  • All interactions across all channels tracked in one place for maximum market insight

RightNow CX
In Action

Web Experience

  • Web Self-Service
  • Email Management

Contact Center Experience

  • Dynamic Agent Desktop

Engage

  • Marketing
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Cloud Platform

  • Knowledge Foundation

Resources

You Might Also Be Interested In...
  • Video Web Experience Overview 2:09
  • Data Sheet RightNow Web Self-Service 1.13 MB
  • Slideshow RightNow Email Management 5 Slides
  • Data Sheet RightNow Case Management 936 KB
  • Slideshow RightNow Marketing 11 Slides

Next Steps

A Great Customer Experience Starts Here
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