From Our Client
Testimonials
“RightNow helps us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, RightNow helps our clients get the information they need anytime, anywhere.”
- Robert Saurer, Director of Customer Care and Marketing, The Boston Globe
A Deeper Look
How They Achieved Success
- Web self-service rate increased 20% in four months
- Reduced email response time
- 12% of support requests use mobile channel
- Improved customer satisfaction
- Increased agent efficiency and satisfaction
Resources
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