From Our Client
Testimonials
“The challenge for Telecom NZ—and for every other large organization—is to develop a capability to deal with this challenge: to create an ecosystem whereby customers can use the web, the contact center, or text us to find their balance, their anniversary billing date, or whatever, and to have the same content come back from every touchpoint."
- Russell Stephens, Head of Channel Planning and Operations, Telecom New Zealand
A Deeper Look
How They Achieved Success
- Chat is now one of Telecom NZ’s most important tools for connecting with customers
- Chat users give Telecom NZ consistently high customer satisfaction scores
- Sales conversion rates have improved by a factor of seven whenever chat is involved
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