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Spendvision sets its customer service sights on RightNow.

Business Goals

Implement a customer service portal to enhance the customer experience platform
Enable the company to more effectively track service level agreements
Empower customers with a web-based knowledge foundation for 24-hour access to baseline and customized technical information

About Spendvision

Spendvision is one of the world’s leading providers of transaction management solutions, enabling businesses to manage their expenses, purchases, travel, and telecom spend all from one platform.

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From Our Client

Testimonials

“Our decision in choosing RightNow was based on its architecturally rich search engine as well as its flexible configuration and great reporting features.”

- Tanya Paroz, Customer Service Manager, Spendvision

A Deeper Look

How They Achieved Success

Supports all time zones with flexible service and weekend assistance
25% of all customer inquiries will be handled by RightNow knowledge base

RightNow CX
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A Great Customer Experience Starts Here

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