From Our Client
Testimonials
“As with most colleges and universities, it can be challenging to answer every question students have about enrollment and financial aid. Ninety percent of students will explore a website prior to calling for information. RightNow has served to make it easier for students to find answers to their questions 24/7 and assist our service staff to be more productive.”
- Roxanne Zetzman, Enrollment Operations Manager, Madison College
A Deeper Look
How They Achieved Success
- 50% reduction in phone services by promoting and facilitating self-service
- Accommodated a growth in enrollment through more value-added services
- Easy-to-use public FAQs that grew from 100 to over 1,400 questions and answers
- 98% satisfaction rate
- Helped to drive interest and use in knowledge base throughout several college departments
Resources
You Might Also Be Interested In...Next Steps
A Great Customer Experience Starts Here-
Do You Have Questions?
- Call
- 1-866-630-7669
- Send Sales an Email
- Chat
- Chat Now
- Help
- Contact Support
-
Want To See How RightNow CX Works With Your Brand?
-
Like To See An Example Of RightNow CX In Action?
Note to Partners