From Our Client
Testimonials
“RightNow enables us to get the most value out of every communication channel and every contact center agent. It provides a complete, well-automated environment for getting customers the information they need, when they need it—while at the same time providing us with rich insight we need to ensure that all of our business decisions are truly customer-driven.”
- Maryellen Abreu, Director of Global Technical Support, iRobot
A Deeper Look
How They Achieved Success
- Customer service budget reduced 20% year over year since 2007
- 97% web self-service rate
- 30% reduction in phone calls
- Leveraged North American success to quickly deploy in Europe and Latin America
Resources
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iRobot Knows, Customer Experience Is The New Brand
iRobot understands that customer experience is brand.
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