From Our Client
Testimonials
“RightNow helps our Member Care organization to capture valuable insight and deliver a seamless experience no matter how a member chooses to engage with our brand. Using RightNow, agents also have the right information at the right time to give members confidence and positive interactions, whether solving an order issue or making a big purchase online.”
- Chris Purpura, Director of Member Care, HauteLook
A Deeper Look
How They Achieved Success
- Efficiently managing 40,000+ interactions per month
- 13.5% of chat sessions converted into new sales
- 20% completion rate on member surveys
- Able to scale agent headcount for top sales events without increasing IT costs
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