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Before RightNow CX, drugstore.com used 10 customer support applications. Today? Only 1.

Business Goals

Answer a high volume of questions for tens of thousands of products
Improve agent productivity and decrease call handle times
Create a single knowledge base to connect multiple channels
Use the contact center to drive revenue

About drugstore.com

drugstore.com is a leading online retailer of health, beauty, vision, and pharmacy products offering consumers more than 55,000 products.

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From Our Client

Testimonials

“RightNow is a great solution, not only to mitigate costs in the call center, but also to help provide a better experience. Our customers like to solve issues themselves.”

- Ron Kelly, Vice President, Customer Care and Pharmacy Services, drugstore.com

A Deeper Look

How They Achieved Success

30% reduction in email
25% of beauty chat sessions convert into sales
Reduced agent call handle times by 15%

RightNow CX
In Action

Web Experience

Contact Center Experience

Dynamic Agent Desktop

Cloud Platform

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Next Steps

A Great Customer Experience Starts Here

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