From Our Client
Testimonials
“RightNow is a complete solution that enhances the overall customer experience while also boosting the productivity and performance of our contact center. It also drives ongoing improvements in our communication processes so that we can continue to differentiate ourselves from our competitors.”
- Ron Spath, Vice President of Customer Relations, Cabela’s
A Deeper Look
How They Achieved Success
- Broad recognition as one of the country’s most customer-centric retailers
- More than 300,000 questions answered every month via web, email, and chat
- Noticeable reduction in email within one week of deployment
- 2.5-hour email turnaround time
Resources
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