From Our Client
Testimonials
“RightNow enables us to offer multi-channel support from customers’ computer or mobile device, and to follow their feedback and communicate between offices to be sure we’re keeping our customers engaged and interested in creating more stories and more books.”
- Zo Silver, Director of Customer Experience, Blurb
A Deeper Look
How They Achieved Success
- Agent desktop gives agents full view of customers
- Email response times reduced from 6-10 hours to < 2 hours
- Chat increased customer contacts by 20% and became preferred over email
- Mobile support offers customers web self-service, email, and chat
- World-class support delivered in seven languages
Resources
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