This Tune-Up package contains our official guidelines for designing web content so that it effectively communicates important information in an engaging way. Content checkpoints are recommended in seven main practice areas:
- Write content for your customers, not for you
- Organize your knowledge base
- Layout your content for easy scanning
- Carefully use rich media
- Use the Answer editor properly
- Maintain key content frequently
- Create a style guide for your knowledge base
To learn more about these areas and score your content against the best practices, please download a copy of the Guide and Checklist below.
Best Practices Guide
Checklist (for Excel 2007)
Checklist (for Excel 2003)
Note to Partners